I have been a loyal customer to Liquid Web for over 12 years, but they've installed changes over the past year that has even their tech department complaining.
They've now changed their billing cycle from Net 15 days to Net 0 and they will consider your bill 'past due' one day after they issue it. They are requiring customers to be forced into AutoPay whether they want to do it or not rather than choose when you want to pay. They will then charge you on that day and if you don't pay, you will be suspended immediately. No more paying within 30 days of receiving bill. It's either pay when they bill you or you're cut off.
I spoke directly with a Supervisor there, and they were very rude about this and didn't care if you are a loyal customer or not. He actually said that customers complained that Liquid Web wasn't harsh enough in enforcing the billing which I find absolutely hard to believe. We can no longer promote Liquid Web as their Customer Service has truly suffered over the past year and you will be on hold for a long long time. Sad to see a once great company turn into this.
Liquid Web has been my primary web host for most of mine and other websites I've worked on. It's simply the best out there regarding reliability, professionalism, customer support and basically everything you look for in a host. I often praise their support representatives, they are No.1 when it comes to solving hosting related issues. I'm using a few other hosts and none can compare to Liquid Web, especially in the support department.
Liquidweb are the best in everything they do. I've been with them on and off for nearly 10 years, they were my choice for every website I created since highschool. Not that I can compare them to any other host, since I've only been using them, but I believe they truly deserve the "BEST" title. Support is, as they say themselves, heroic and they are not wrong. Very dedicated and highly trained professionals, they have helped me countless times with all the websites. As for pricing, it is totally justified and worth every cent!
I'm using Liquid Web's VPS Hosting and I've been mostly happy all these years. I've been with them for over 20 of my projects in the past 8 years and still haven't found a better host. Their support is truly heroic and along with the service they provide, they are the best in the hosting game.
I've been using them for a long time, around 10 years now and I've got nothing but good words for the overall service. Got a few accounts and I'm planning on signing up for a few more soon, because I'm working on different projects. It's been constantly reliable and working just as it should. Their support has some of the best technicians I've encountered in the business. A 5-star service in all aspects