Siteground

101 user reviews

Founded in 2004 and led by Tenko Nikolov, Siteground offers scalable Shared and Cloud based Web Hosting, Wordpress Hosting, Joomla Hosting, in addition to Reseller and Dedicated Solutions designed to meet a variety of needs. SiteGround brands it’s shared hosting options as “StarUp”, “GrowBig” and “GoGeek”. These options are optimized to meet the demands of 10,000, 25,000 and 100,000 monthly visits per month respectively. Designed for developers and enterprise class users, SiteGround’s cloud based options come with 24/7 “VIP” support with a guaranteed, less-than-10 minute wait time on newly opened customer service tickets. They also offer automatically scaling resources, fully managed servers and daily back ups. The firm’s dedicated server options come in three classes: “Entry”, “Power”, and “Enterprise”. They all come with complete management and around the clock “VIP” customer support. SiteGround’s Joomla and Wordpress hosting options come stocked with 1-click simple installation, advanced template options and complete tutorials. SiteGround utilizes data centers located around the world. These are based in Chicago, IL, London, UK, Amsterdam, NL and Singapore, SG. They are all temperature controlled and secured 24 hours a day, with biometric measures and human security and bullet-proof lobbies.

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101 user reviews

“Highly recommended, for both techies and newbies”
Reviewed

Being new in the tech-world, Site Ground support has helped me a lot in creating and maintaining my website. They respond quickly every time I contact them and are able to help and guide me through the process of resolving an issue. I've been happy to have worked with them for almost a year now and will continue to do Show more

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“All my website worries were addressed.”
Reviewed

Each time I've chatted with the support team I've been overwhelmingly impressed. I've needed help often with my blog (I'm not a techie) & each time they have effectively and quickly addressed my issue!! I've been 100% pleased each time!!!

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“Absolutely shocking. Over priced and terrible customer service. ”
Reviewed

From being charged an absurd amount of money for hosting, to customer service that is appaling, Siteground well and truly disappointed me. I use a number of different hosts as part of my work, and have never come across one as useless as Siteground.

Please strongly consider another hosting provider!!

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Raya Verified, Customer Service Representative at Siteground,
responded about 1 year ago

Hi Tom,

We were sorry to hear you are no longer satisfied with our services. We can see that you have been our customer since 2014, and our team has promptly assisted you with all requests for help and upgrades as your website has evolved and needed additional resources. You have renewed your account 2 times in that period, Show more

Regards
Raya
Customer Service Representative -

This response is the subjective opinion of the management representative and not of Host Advisor Pty Ltd.

“Very helpful support team, especially recommend Site Ground to beginners”
Reviewed

I'm very happy with Site Ground, especially their support staff. I've never worked with such helpful team of people, often contacting me even after an issue is fixed, to make sure I won't make the same mistakes again. Being a beginner in this stuff, they have proven to be very very helpful and I'm so glad I signed up with Show more

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“Good service, good support”
Reviewed

I've been using Siteground for around two years. They provide a good reliable service for my WordPress websites and their tech support is superb.
I have never had to wait long for them to answer, their technicians are always very knowledgeable and friendly, and they nearly always go beyond just telling me the solution, they fix the problem.
Thanks Siteground

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“Awesome company! Especially the support team”
Reviewed

I moved to Germany last year and I also had to move my website to a Europe-based hosting service because the US ones were too slow working from over here. I've been so positively surprised by Site Ground and wonder how I didn't come across them before. They've got amazing customer support, always reachable and willing to help and explain Show more

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“Simply amazing - especially the support team!”
Reviewed

I love SiteGround mostly because of the support team, they are simply amazing! Always willing to help, and experts in their respective field, with also a human touch, you almost feel as if they're your best friends! I used to contact them more when I started my website, being new to the hosting experience, and they always guided me all Show more

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“Awesome tech staff!”
Reviewed

Before signing up with SiteGround, I had experience with poor support from a few other web hosts, so it was a refreshing and a much needed change. The tech staff are always professional and competent in helping, whether it's an issue or just looking for advice. The hosting itself is great too and I'm not looking to change anytime soon.

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“Siteground has an awesome quality of support and services.”
Reviewed

I migrated from a local hosting to Siteground last month. Their support staff managed to quickly assist me in migrating and as well as switch my main domain to a different one. As an added request, their support staff extended assistance in fixing my SPF records. My site now has tremendously improved in terms of speed and accessibility. Emails are Show more

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“Very helpful ”
Reviewed

Moved over from Go Daddy as I was experiencing lots of downtime which they refused to look at. Finally moved over to Sitegrounfd and for the first time ever my website is absolutely flying! First class

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Siteground features

  • 99.9% Uptime Guarantee
  • 24/7 Support
  • Money Back Guarantee
  • Free Domain
  • Regular Backups
  • 1 Click Script Installs
  • Add-on Domains
  • Blogs
  • Content Management Systems
  • Free Website Templates
  • FTP Access
  • IMAP / Pop 3
  • Optional Dedicated IP Address
  • Parked Domains
  • Secure Shell (SSH) Access
  • SPAM Protection
  • Subdomains
  • Unlimited Domains
  • Unlimited Email Accounts
  • Web File Manager
  • Webmail
  • Email ticket support
  • Live Chat
  • Phone Support
  • Credit Card
  • MySQL Databases
  • PHP 5
  • PHP 7
  • cPanel
  • Free Website Migration

Official description provided by Siteground

Founded in 2004 by a few university friends, SiteGround gradually but steadily turned into a leading web hosting service provider. With only a handful of people working from their university dorm rooms in the beginning, today the company has more than 280 employees and is constantly growing. We process 1500+ tickets, 800+ phone calls and 2000+ chat requests per day. We proudly host more than 450 000 domains with this number growing by the hour.

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