If your website gets tagged for a terms of service/CPU usage infraction, without warning, they will disable your website until it is resolved. Even if you resolve the issue right away, it will take several days for a senior tech to sign off that the issue has been resolved. In the meantime, your website will be down during the entire … Show more time. Lousy customer service!!

I think management has some severe issues with training. The service is absolutely unacceptable.

I used to be the number one hostgator fan. I used their shared hosting service for more than 5 years, and it was my go to hosting service for every new client I booked.

Within a year, my sites started crashing, servers became extra slow and customer service went from EXCELLENT to really mediocre. I called their customer service at … Show more least once a day for a week, and the reps kept getting more rude with each call they even blamed the server speed on my site and my code.

I hope they go back to the amazing service they once had. In the meantime, I already switched to another company.

I purchased my hosting from HostGator but my domain pointed to silly ztomy.com. Upon discussing the issue over chat, the technical guy updated NS and removed ztomy.com from NS and it worked fine for 2-3 days. He assured me that it wont happen again and automatically ztomy.com NS won't be added. But after 4 days I again faced same issue. … Show more Am I paying more than other hosting providers to get this kind of Scam and stupid service?

We had a dedicated server with them and the customer service is the worst. Our Houston office is not too far from theirs and one day after being on hold for an hour I went and drove over there. I arrive and they have a large thing of mimosas sitting on the front desk and no one there. When someone … Show more finally does talk to me to ask what I want they have security escort me out of the building because they do not talk in person.

I cancelled my Host Gator account 3 months ago, and still got billed the months after that! I've been contacting the billing and support teams throughout all that time and they still charged me this month. I regret signing up with them in the first place, the hosting was problematic all the time. I wouldn't recommend them to anyone, totally … Show more greedy folks who only care about getting your money and won't even acknowledge you after they do.

My site down for last 6 hours because of HostGator server issues. No warnings - they just take their customers sites down to perform 'upgrades'. No care of the fact that you just literally took down someone's business. Unacceptable.

I used lots of HostGator's features while setting up my website. I created it from scratch with their help, and hardly ever had any problems with uptime. They're much cheaper than other hosts and have served me well in the past 4 years.

Hostgator responded very quickly to my request for website transfer and kept me updated with progress via live chat and their ticket system.

Host Gator staff have been very helpful while I moved 2 of my websites with them. I'm getting much better service with them, compared to my former host. The whole migration was done in 2-3 hours and everything was working perfectly from the start. I'm happy I switched to Host Gator and I hope I don't change hosts again.