I don't ever write reviews, but feel compelled as the customer service is so outstanding. Finally a company that does what they say they will do, and quickly! First rate.

In my last technical issue, I raised a ticket and within minutes I got in touch with technical support, specifically Jack Mason.

Within minutes, the issue was diagnosed and fixed. He then provided a clear explanation of what went wrong, and provided me with clear steps for what to do if it happens again.

Prior tickets raised was also very fast from … Show more memory. Very happy with the support thus far.

Whenever I needed any kind of help they replied fast and solved my problem.
Upgrade magento is not easy, but with the help of Fastcomet it's very easy for me.
Thanks for such services and thanks to Jack Mason for the quick reply.

Jack Mason and all of the tech-support staff at FastComet are some of the most efficient, carrying and best customer related companies I've came to. I've moved two of my accounts from another hosting company that I've been a loyal customer to for about 15 years. In the last two years their service has deteriorated and taken me for granted. … Show more At FastComet they are always there when you need them and they get the job done in minutes instead of days. If FastComet keeps the same customer support standards through the years they will have me as a customer for life.

Always helpful. Competitive prices.

I just had an issue with the settings of PHP and Jack Mason has answered my ticket resolving the issue in 20min max. Just amazing service. After more than a year with FastComet, I'm more than happy with the service.

Thank you.
David

After spending three days with an unexpected upload problem that had my website unpresentable for public use, I was writing a service cancellation when Jack's reply arrived in my email. My sense of him was that he understood and would do whatever he could to resolve the problem and that is exactly what he did.

I have had multiple websites on almost all major hosting (I could find on top 10 of the google search) for over 10 years. This is the first time I ever want to write a great review, to share my GREAT EXPERIENCE with the GREAT SUPPORT I get from FASTCOMET.

Any online business would know that the need to keep your … Show more online stores up on a hosting, is much more that just a stable hardware and network infrastructure. In fact, the SUPPORT Level a hosting could provide, is more critical to the survival of my Feather Flag online business.

I recently signed up with FastComet and really to my surprise, their support team could provide such an AAA+++ grade support that I have never experienced elsewhere before. They are always helpful with a REAL 24/7 support on all my technical needs.

I really want to take this opportunity to express my sincere thanks to JACK MASON (my hero of the FASTCOMET Support Team), who are so devoted to help (even on Sun) in optimizing my server and websites. It is definitely far beyond the scope of support that any other hosting could provide. With the help of Jack, I now got a quantum leap in the Performance Grade and Loading Speed of my banner online shop.

Their support is really WORTH A THOUSAND GOLD, that really WIN A THOUSAND MILES from all other hosting I have ever used!

AWESOME! GREAT! THANKS!

Support is trully great here. Fast responses, straight to the point.... WOW....

I submitted a ticket like 5 minutes ago.... And Jack Mason already fixed my issue....

Amazing hosting....

I am in love with FastComet! Everything is of the best quality! All staff are very friendly and dedicated! They very quickly answer questions and solve problems.

Jack Mason from Technical Support Team helped me and taught me something new, (thank you) I am very happy that I chose this company!

Thank you guys!