Dear Ari,

We are sorry you feel this way. We were able to track your account and ticket correspondence with our colleagues and would like to address your concerns accordingly.

Undoubtedly all our shared hosting plans not only support WordPress but are perfectly optimized for smooth performance and optimal speed of a WordPress site. We provide you with … Show more all the needed resources for your hosting account, so that you can host almost any kind of personal, small business and community WordPress website and grow freely to attract more and more visitors. We want you to have the resources you need to build a great online presence, and 99% of all customers will have more than enough resource usage to meet their needs.

WordPress, on the other hand, is continuously optimized to minimize the number of database requests needed for regular operation. However, developmental practices used in plugins or themes can increase the amount of database usage needed to run a given site.

While we do not limit the number of visitors that can view your website, we do limit the number of visitors who can simultaneously connect to your hosting account. The number of 40 may seem low to you but is far greater than the number of connections for a normal website.

As you have expressed dissatisfaction with the support you have received from us in resolving a recurring issue with resource limit reached, we want to point out that throughout the whole time we have promptly addressed your requests for assistance via the Ticketing system. We have used the information you gave us and applied our best efforts to provide a fix for them. Upon each response, we have asked you to verify the results on your end and kept the tickets open in case further assistance is needed.

As much as we would like to help with all problems regarding the optimization of a website, our support is focused on hosting-related problems. The biggest part of the website management still depends on the site owner taking care of applications installed and ensuring proper functioning of internal processes. In cases when a website uses a lot of custom themes and plugins there might be issues arising from their malfunction or incompatibility with other applications. We can see that our team on several occasions has identified such issues for your site and recommended to consult a professional developer for permanent solution, as our complimentary support services do not include optimizing website code.

As mentioned on these previous occasions, on the shared hosting plan your website uses, the resources available are limited, since they are shared between all accounts on the server. To ensure fair usage, there are specific CPU and process executions allocated to each account, and in order to be transparent, we list these in detail on our full feature list page. Unfortunately, we cannot remove these, they apply to all customers who pay the same amount as you do. For websites that need higher resourced, we offer higher plans.

We were surprised to see that although you state that you are not happy with the service and you have canceled your subscription with us, you shared hosting plan SpeedUp RocketBooster is in active mode (21/11/2017 - 25/07/2018). We would like to outline that there is no track of a service cancellation submitted, nor any log for a conversation with a FastComet representative concerning the cancellation of the service and refund refusal.

Best,

FastComet Team Show less

Regards
FastComet