Olark is not only a cool addition to my website, it has proven to be very useful many times. It's simple to use and both me and my customers think it's a great tool for instant communication, feels as if we're in an actual store having a conversation and a sale at the spot.

Before purchasing Olark's live chat, we interacted with our existing (and potential) customers via phone or e-mail. We did both support and marketing. Phone support was ok, but the e-mail seemed to be a bit too slow for users (and us). Getting Olark was a great decision and customer interaction goes way better. It's simple and a lot faster than … Show more before and we've had a great experience using it. We recommend it to everyone else who needs a chat tool on their website as well!

I first used the free version of Olark and liked how things worked with my Shopify store. Then I got the paid package and I love it! So much better and more features than the free version. It's proven to be really useful in the communication with my customers, especially after I upgraded and took advantage of all the customization … Show more options. It's completely worth the cost, considering all the benefits I get with the chat. Users are happy to engage with me as well, so it's a win-win for everyone!

Olark is a very easy to use tool and I have it on 2 websites. I like it better than other chat services by different companies because I've got greater freedom in customizing it. It doesn't require much (or any) tech knowledge and their customer support is very helpful if you need anything, very fast. When chatting to a customer, … Show more it shows the previous chat as well, if they're contacting you for a second time (or more). That's a feature I didn't have with the other chat services and I like it a lot

The Olark chat has been my favorite tool to communicate with my customers through. I've used it with 3 different websites so far and it's always proven to be of great help. Setting up is a breeze, as is using it in general. I've got people ready to chat at almost all times, but if sometimes there isn't anyone available … Show more at the moment, Olark lets the customers send us an e-mail instead. I've had some problems with the first site I used it on, when multiple people were using it at the same time, but all that got quickly resolved and it's been working perfect ever since. I'd recommend this chat tool to any business owner, it's really an awesome add-on that they'd use all the time!

Olark live chat has been amazing for our company. We originally were using another live chat software and were unfulfilled both with its performance and customer service. We decided to switch to Olark because it was competitive on price, looked beautiful on website and mobile, and the customer support was responsive and friendly. Right away, we knew Olark was going … Show more to be our forever solution. It was easy to install on our website, easy to customize, and easy for people to use on our website. It is familiar to users and they understand how to use it. On a more technical side, Olark connects with apps we already have (Hubspot, Wordpress, etc), and we can export all of our chat sessions when we want to analyze our data. Olark is a breath of fresh air coming from a previous chat software that couldn't provide for us. Thank you Olark! - Surety Solutions

I was trying out Olark on my website and had positive feedback so I decided to purchase the annual plan. I use the chat for both support and sales, whatever a user/visitor is interested in. It's much better and easier than having to deal with people on the phone and explain things that way.

I really like Olark's interface and it fits my website perfectly. I was initially sceptical about using it, but I tried the free trial version and loved it, so I decided to purchase it. They are also able to help with any questions during setup or anytime after that, support is an important part of using this type of service. … Show more Overall, I really like the ability to contact my customers right on the site and I'll continue using and recommending Olark!

It has been at least 4 years now since i discovered Olark as an add-on to the BigCommerce platform. The one feature that I love about Olark is its ability to remain hidden as a chat window unless i wish to initiate a chat with a customer. That's really powerful!

The reason why i decided to go with Olark over LiveChatInc … Show more is because of this one feature alone. It's nice to ask a customer if they need help and make it feel personalised.