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HelpOnClick is a live chat service provider, founded by OnClick Solutions Ltd in 2004. Their goal is to “provide cost effective software solutions for small and mid-size businesses.” This company advertises fast website integration. Users must copy and paste a HTML code snippet into the website footer to activate the live chat interface. The chat feature can be utilized on a Mac, Windows, iPad, iPhone or Android device. In addition to the standard live chat capabilities, features also include a virtual agent for after-hours engagements, website traffic monitoring tools, and reports to help evaluate and improve customer service. This company’s live chat can be installed on a number of website platforms, including WordPress, Joomla, Drupal, Wix, Magento, ZenCart, Shopify and PrestaShop. There is also a social media integration feature. HelpOnClick Live Chat can be automatically configured to send chat transcripts to the user’s customer relationship management (CRM) account for follow-up and continued customer interactions. This software is compatible with CRM platforms and help desk software like Zoho, ZenDesk and Salesforce. HelpOnClick offers a 14-day free trial, with no credit card required. In addition to the live chat feature, they now also offer help desk software for tracking customer service agents’ interactions with consumers. HelpOnClick offers support via email, by phone and by chat.

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HelpOnClick features

  • 99.9% Uptime Guarantee
  • 24/7 Support
  • Money Back Guarantee
  • Email ticket support
  • Live Chat
  • Phone Support
  • 24x7 hour video surveillance
  • 24x7 on-site network operations staff
  • Advanced Fire Detection
  • HVAC temperature control systems
  • Redundant Network
  • Redundant Power
  • Agent Groups
  • Automated greetings
  • Chat History
  • Chat routing
  • Chat Surveys
  • Chat Window Customisation
  • Data Security
  • Email transcripts
  • Mobile ready
  • Reporting
  • Staffing Prediction Reports
  • Themes
  • Ticketing System
  • Unlimited chat history
  • Credit Card

Official description provided by HelpOnClick

OnClick Solutions Ltd, an Israeli company was founded in 2004 by Neran Ashkenazi. HelpOnClick trademark was registered in the USA in 2012.

Our mission is to provide cost effective software solutions for small and midsize businesses. HelpOnClick is a one-stop shop for all your sales and customer support needs. HelpOnClick live chat is our headline product, used and loved by thousands of customers. HelpOnClick help desk software is a new product that helps you to track all communications with your customers.

Our business is not only software, but also forward-looking management, creative marketing, high-end development and dedicated customer support. We build Show more

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