HelpOnClick is a live chat service provider, founded by OnClick Solutions Ltd in 2004. Their goal is to “provide cost effective software solutions for small and mid-size businesses.” This company advertises fast website integration. Users must copy and paste a HTML code snippet into the website footer to activate the live chat interface.
The chat feature can be utilized on a Mac, Windows, iPad, iPhone or Android device.
In addition to the standard live chat capabilities, features also include a virtual agent for after-hours engagements, website traffic monitoring tools, and reports to help evaluate and improve customer service.
This company’s live chat can be installed on a number of website platforms, including WordPress, Joomla, Drupal, Wix, Magento, ZenCart, Shopify and PrestaShop. There is also a social media integration feature.
HelpOnClick Live Chat can be automatically configured to send chat transcripts to the user’s customer relationship management (CRM) account for follow-up and continued customer interactions. This software is compatible with CRM platforms and help desk software like Zoho, ZenDesk and Salesforce.
HelpOnClick offers a 14-day free trial, with no credit card required. In addition to the live chat feature, they now also offer help desk software for tracking customer service agents’ interactions with consumers.
HelpOnClick offers support via email, by phone and by chat.