chat.io is based in the United States, and offers a cloud-based SaaS (Software as a Service) chat application. The company brands its offering as a modular platform that expedites communication with customers across many channels.
The chat.io package is billed monthly, and gives one person or ‘agent’ access to the app. The price of each ‘agent account’ remains the same, regardless of whether a company chooses to register one or many accounts. There are no additional product costs, and there is no minimum subscription period for the service. A two-week free trial of the app is available on the chat.io website.
The web-based chat.io app can be linked to an unlimited number of Facebook pages, websites and web applications, allowing the user to communicate with clients on Facebook Messenger, their company websites and web applications from a single interface. When a company has more than one agent account, the app offers the option of automatic or manual chat assignment. Multiple agents can also contribute to a single chat.
The chat.io app displays previews of conversations and automatically suggests ‘canned’ responses in response to certain key phrases. As a user’s chat history grows, the app also expands the user’s FAQ to include answers to questions that the user’s customers ask repetitively over time.
According to the company’s website, the platform comes with full documentation, and can be configured beyond the look and feel. A marketplace with integrations, API and webhooks enable the user to publish and promote their apps and plugins.