BotEngine is a subsidiary of LiveChat Inc., and brands itself as ‘your personal chat bot factory’. The company’s stated goal is to simplify the process of creating intelligent chat bots that can communicate with customers. According to the company’s website, chat bots built with the BotEngine app can handle simple situations, such as processing orders or scheduling meetings, without the need for a live representative.
The BotEngine app is free of charge and compatible with the Facebook platform. It utilises a natural language understanding framework, and API documentation is available on the BotEngine website.
Users have the option of building a chat bot from scratch, or modifying an existing scenario. Automatic conversation archiving allows users to review and build on past scenarios. Stories can be tested live in real-time inside the application; without the need for the bot to be implemented in order to test it.
The BotEngine website features developer documentation, a FAQ section, and an interactive online tutorial.