BigCommerce

17 user reviews

BigCommerce is an e-commerce website platform where store owners can create a virtual storefront and manage their online sales. BigCommerce provides a cloud-based e-commerce solution to retailers, ranging from small start-ups to large enterprise ventures. Shop owners can utilize a pre-made theme or design their own digital storefront from scratch. This e-commerce platform includes a product listing interface, payment interface, marketing tools, search engine optimization tools and tools to improve conversions by turning visitors into buyers. Users can also sell on social media, in various marketplaces, in person and via apps. BigCommerce promotes its platform’s stability. Serving shops based in over 150 different nations, their website advertises an average up-time exceeding 99.99% This online store platform offers a number of related apps to add various capabilities to a storefront. There’s also a developer’s API and portal for those who wish to create customized apps and features. Developers and other “partners” are showcased in the BigCommerce Partner Marketplace, where shop owners can connect with related third party services such as programming, marketing and design. BigCommerce has “common questions” articles and a “university” with e-learning videos for new users. Support is offered via email, live chat and by phone. The company is operated by a team of more than 350 employees, based in offices in San Francisco, California, Austin, Texas and Sydney, Australia.

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17 user reviews

“Fantastic platform for tons of reasons.”
Reviewed

I've been using BigCommerce since 2014 and I absolutely love it! In fact, I love it so much that I became a partner and also build stores for other people and teach them to use it. So much is built into the platform, including real time shipping quotes, which is very important for my business. I love that you don't Show more

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This review is the subjective opinion of a Host Advisor member and not of Host Advisor Pty Ltd.

“Wouldn't recommend them at the moment”
Reviewed

I've used Big Commerce for a few of my stores, but no longer have any with them. They used to be good a few years ago, but at some point started to get worse and worse, ultimately making me switch providers. I remember spending hours and hours daily with customer support, to no avail. After many issues I decided to Show more

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“Much easier to sell your products online, instead at a "regular" store”
Reviewed

I love having my store with BigCommerce, I sell my products much easier than with a "regular" shop. It's a great platform to put yourself out there and both creating and managing it is very easy. Their customer service is also top-notch and they'll help you if you encounter a problem in any aspect. I'd like to recommend them to Show more

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“Finally, a reliable e-commerce platform”
Reviewed

Having tried multiple e-commerce platforms, I can safely say BigCommerce is the best one out there. They were the most helpful when I started out with my business, while others were good to use only if you already had established a running store. It is fairly easy to use and they've got the most supportive customer service agents I've had Show more

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“You won't regret using Big Commerce!”
Reviewed

After bouncing between shops and galleries for a few years, I decided to transfer completely online and create my store as a website. Big Commerce met all my needs and helped me a lot during the setup process. It's very easy to use and do the marketing, and the sales are going great. It was a wise decision and I Show more

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“Nice experience and helpful support team”
Reviewed

Going fully online with my store was a huge step for me. Big Commerce helped a lot during the process, their support is awesome and very helpful. I contacted them a lot during the creation of my site and they were excellent each time. Still have some issues with the site from time to time, mostly because of the (free) Show more

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“A great e-host”
Reviewed

We've been with BigCommerce and had an online store for about 3 years. I adjusted our existing website when I switched to BC and made it into a store where you can get our products from. It was a super easy process, especially with all the templates to choose from. They've also got a great support team and the cost Show more

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“Good, though it could be better”
Reviewed

I've been using BigCommerce for my photo-portfolio for almost a year and it's been a good experience, except when it wasn't. I believe there's always room for improvement, it can always be better. One thing they definitely need to work on is the customer support. I've had a few issues with them at the beginning that they spent weeks resolving. Show more

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“A decent platform”
Reviewed

Apart from their often-changing pricing plans, I've been generally satisfied with my Big Commerce store. Even after the latest price-change, it's still affordable and fits my budget, so I don't worry much about that. Had a few miscommunication issues with the support team a while ago, but it all got eventually sorted out. I think it's a great platform and Show more

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“Great experience, 5 stars!”
Reviewed

I switched to Big Commerce from another platform and the process was pretty easy. The tech staff helped me all the way while setting up and customizing the look of my store. They even gave me some guidelines so I can do things on my own in the future and I'm so happy that I don't even have to be Show more

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This review is the subjective opinion of a Host Advisor member and not of Host Advisor Pty Ltd.

BigCommerce features

  • 99.9% Uptime Guarantee
  • 24/7 Support
  • Money Back Guarantee
  • Free templates
  • Unlimited Products
  • Fast SSD
  • Regular Backups
  • Unmetered Bandwidth
  • Unmetered Space
  • Email ticket support
  • Live Chat
  • Phone Support
  • Analytics
  • Comprehensive Reports
  • Customise CSS
  • Customise HTML
  • Email marketing
  • Email templates
  • Inventory Management
  • Mobile ready
  • Multiple Languages
  • Product Reviews
  • Search Engine Optimised
  • Sell Digital Products
  • Use your own Domain name
  • Web-based builder
  • Credit Card
  • Paypal
  • DDOS Protection

Official description provided by BigCommerce

Bigcommerce is the leading ecommerce platform for fast-growth businesses, enabling them to easily launch professional online stores in hours, not weeks or months. Existing clients such as Gibson Guitar, Schwinn, Ubisoft and Cetaphil use Bigcommerce's built-in ecommerce and marketing capabilities to sell more with less effort. Bigcommerce was founded in 2009 by two Aussies turned part-time Texans with a vision to build a scalable, powerful ecommerce platform for every business in the world.

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