Liquidweb

66 user reviews

Founded in 1997 by Matthew Hill, Liquid Web is headquartered in Lansing MI with additional locations in Ann Arbor MI, Phoenix AZ and Amsterdam NL. Since 2015, Liquid Web has been led by CEO Jim Geiger and employs nearly 500 employees across all of its sites. Liquid Web’s data centers support over 35,000 servers and are administered and maintained by their branded “Heroic Support Team”. In 2015, Liquid Web reported a “Net Promoter Score of 74”; this metric has been utilized to identify customer satisfaction and willingness to share a product or service with other users online. Liquid Web offers Managed WordPress Hosting, Shared Web Hosting, VPS Hosting and their branded “Storm Cloud Servers”. This firm also offers comprehensive storage and backup options, network, security and data services in addition to full spectrum support for leading web based software of all types. Liquid Web supports solutions for operations of all sizes and is dedicated to supporting client’s needs with their branded “Heroic Promise” guarantee. Liquid Web’s “Heroic Promise” is hinged on its ability to provide 24/7 service 365 days a year with US based, on site support technicians. This firm offers competitive Service Level Agreements and promise email tickets will be responded in less than 30 minutes, while their live chat and telephone supports will be answered in less than 59 seconds. They also ensure 100% Network and Power Uptime as well as a less than 30 minute hardware replacement guarantee.

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66 user reviews

“Constantly reliable”
Reviewed

I've been using them for a long time, around 10 years now and I've got nothing but good words for the overall service. Got a few accounts and I'm planning on signing up for a few more soon, because I'm working on different projects. It's been constantly reliable and working just as it should. Their support has some of the Show more

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This review is the subjective opinion of a Host Advisor member and not of Host Advisor Pty Ltd.

“The Best Webhost I Have Ever Had”
Reviewed

I've maintained a website for thirteen years and been with Liquidweb for about eight months. I've been generally satisfied, but Liquidweb is truly in it's own class. I've had no downtime at all, due to a problem on their end. Technical help is always available. They go far beyond what might be reasonable to expect and on top of that, Show more

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“Incredibly competent technical staff with very fast response times”
Reviewed

I have worked with LiquidWeb for several years now. Their customer service and technical skills are consistently top class.

They respond to queries and requests very quickly, usually in a couple of minutes. They have taken on many tasks for me, large and small, including site migrations, subdomain setups, Ruby on Rails setups, WordPress builds. I have been able to ask Show more

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“Never let me down yet”
Reviewed

I’ve been hosting websites on a dedicated server for the best part of 15 years. In the first five years I moved companies four times because of the lack of support, speed, and uptime.

I then hit the jackpot by going with liquid Web shortly after they started. They have prided themselves on great support, and they have delivered Show more

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“If it's within your budget, don't look anywhere else - LiquidWeb's the one!”
Reviewed

I've had multiple hosting providers over the last 10 years and the one I'd honestly recommend is LiquidWeb. It is - hands down - the best service you can ask for. The only downside is it's probably not affordable to everyone, especially hobby bloggers, but it's perfect for any type of business who can afford them. The support is incomparable Show more

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“I miss hosting with Liquid Web”
Reviewed

I had an amazing experience using Liquid Web. I have since then switched my workplace and my new employer's using a different host, so now I have a ground to compare. Working with another host made me realize just how lucky I was with Liquid Web. Support is incomparable. I doubt any other would get to the level Liquid Web's Show more

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“Disappointing”
Reviewed

I was a very happy WiredTree customer for years. Great server performance and truly fantastic tech support. Then, unfortunately, WiredTree was bought by LiquidWeb. It's definitely been a step down.

Server performance isn't bad, but it does seem a bit less reliable.

Tech support is hugely different. WiredTree's support page wasn't fantastic, but it got the job done. LiquidWeb's page is Show more

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“100% Satisfied”
Reviewed

My site is my livelihood! I suffered a profound hack attack. The support team @ Liquidweb did nothing less than save my business. I am non-techy and could never have secured, repaired and cleaned up my site without them. I recommend them without reservation. They pick up the phone, okay? When you need them, they are there!

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“Excellent. Great servers, great people.”
Reviewed

I have been very happy with Liquidweb and have been with them for 5+ years now. While an occasional issue gets a delayed response, they are quite pro-active in solving issues. Great servers, great people. Highly recommended!

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“Rock solid hosting. Support has room to grow.”
Reviewed

Liquidweb offers rock-solid hosting. No doubt about that.

But I've been disappointed from Day One by their "Manage" console. No only is it super-slow, but they recently spun their Ticket system out to a separate, disconnected "Help Centre". And this new system has a very poor visual design, and broken functionality. It really is a downgrade from their previous system.

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Liquidweb features

Official description provided by Liquidweb

If your website fuels your business success, you choose Liquid Web. For over 17 years, we’ve been the leader in Managed hosting. Our broad technology portfolio, industry leading performance and incredible customer service, make us, without question, the most loved hosting company in the industry. Our owned infrastructure is purpose-built to power mission-critical websites and applications. Our people are empowered to go above and beyond to deliver the best experience in hosting. We think you deserve it!

With over 15 years of experience and 24/7/365 on-site Heroic Support® technicians at state-of-the-art data centers, we’re the perfect match for web hosting needs Show more

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