Dataplugs is based in Kowloon, Hong Kong. The company’s stated objective is to drive its customers’ trust and loyalty by creating exceptional value through innovative products and solutions. Dataplugs offers HDD web hosting, SSD web hosting, dedicated server hosting and server colocation. Domain name services and security solutions, such as ID protection and FortiGate firewalls, are also available. The company offers a 99.99% network uptime guarantee on all its products. There are three scalable server colocation packages on offer: “Quarter Rack Space”, “Half Rack Space” and “Full Rack Space”. Procedures at the ISO 2700 Dataplugs datacentre include round-the-clock security and surveillance, and access control by means of biometric scanners. Multiple network carriers provide a 100 Gbps total connection capacity. The three SSD web hosting packages are branded as “Power”, “Deluxe”, and “Ultimate”, and are aimed at bloggers and companies that serve the mainland China market. All three packages include a free domain, free email addresses, unlimited traffic, instant account activation and daily backups. The three cPanel-powered HDD web hosting packages, “Starter”, “Matrix”, and “Limitless”, are targeted at developers, and include a free domain, free email addresses, unlimited traffic, and instant account activation. The 14 dedicated server hosting packages are targeted at resellers. The three “iCore Series” packages utilize Intel Core processors, and the 11 “PowerEdge Series” packages utilize Intel Xeon processors. Technical support is available around the clock. The support staff can be contacted via LiveChat, a ticketing system, telephone, email or fax. The Dataplugs website also features a knowledgebase.